DataLocker Support

This article will help you identify your DataLocker device and locate the serial number, which is essential for technical support, warranty verification, and product registration.

Note: Serial numbers are typically found on the back or bottom of the device. If you're unable to locate the serial number, you may submit a photo of your device to DataLocker Support for assistance.

1. DataLocker Encrypted Hard Drives

Applies to:
 DL4 FE, H350, H300, DL3, DL3 FE, DL2, H200, H100

Serial Number Location:

• Located on a sticker on the back or bottom of the enclosure
• Labeled as “Serial No.” or “S/N”

Steps to Locate:

1. Flip the device over
2. Look for a white or silver sticker
3. The serial number will be printed clearly on it

Example – DL4 Series

Example – DL3 Series

Example – H350

Example – H300

Example – DL2

2. DataLocker Encrypted Flash Drives

Applies to:
 Sentry K350, Sentry 5, Sentry K300, Sentry ONE, Sentry EMS, Sentry 3 FIPS, SafeStick

Serial Number Location:

• Typically found on the back or side opposite the keypad
• May be laser-etched or printed on a small label

Steps to Locate:

• Examine the back or side of the drive
• Look for etched or printed “S/N”

Example – Sentry K350

Example – Sentry 5

Example – Sentry K300

Example – Sentry ONE, Sentry EMS, Sentry 3 FIPS 

3. DataLocker Alpha Series

Applies to:
AlphaCam W, AlphaCam H, AlphaCam H2
 AlphaTalk, AlphaTalk PTT, AlphaTalk PTT QD

Note:
The Alpha Series is not serialized. Identification is based on physical characteristics and connectors.

How to Identify:

AlphaCams (Webcams)

AlphaTalks (Headsets)

Still Not Sure?

If you're unable to determine your model or locate the serial number, please:

1. Submit a support request here and omit the request for SKU and serial number:
    Submit a Support Ticket
2. Include a photo of your device (front and back) so we can help identify it

Quick Reference: Product Categories