EMS General Information (EOL)
Previously Admins had to access the management console through the control panel of their issued Admin devices. Key new features: Admins will now be a...
Mon, 25 Apr, 2022 at 11:50 AM
We currently have no means of recovering ANY password from our drives. For DL3 and Enterprise users: If you are a DL3 or Enterprise customer, you may b...
Fri, 31 Mar, 2023 at 2:17 PM
This message typically means that Windows may have detected some file corruption on the PRIVATE_USB of the drive and wishes to scan the drive as a precautio...
Wed, 18 May, 2022 at 1:32 PM
This process is best to be completed upon initial setup of the device. This step will allow the System Administrator to view the device serial number thr...
Tue, 14 Mar, 2023 at 12:51 PM
If your Enterprise device has the Anti-Malware Scanner enabled via policy, you may encounter this error when trying to download the initial virus definition...
Mon, 25 Apr, 2022 at 11:54 AM
How do I set up additional Enterprise System Admin devices for a new user with an S100/S200 or D200?
Existing System Admin adds a new user and sends an Activation Code. Note: This only applies to S100, S200, and D200 devices. Unlock a System Admin...
Wed, 14 Nov, 2018 at 11:20 AM
This is a known issue and only applies to S100, S200, and D200 devices. This error can be caused when an Admin tries to recommission two devices in a row. ...
Mon, 2 May, 2022 at 11:09 AM
You can only delete a policy if no active devices or users are using the policy (or a version of it). Deleting a policy cannot be reversed. All versions of...
Mon, 25 Apr, 2022 at 11:58 AM
NOTE: Beginning February 2, 2022 all legacy device management features (such as password reset, device recommission, device detonation) will be fully deprec...
Mon, 2 May, 2022 at 11:04 AM
If you are an IronKey Administrator and are attempting to access the Admin Console, you may encounter a login page instead of the EMS Admin Console page. Th...
Mon, 2 May, 2022 at 11:05 AM