Product Information
USB 3.0 ports are either blue or black and/or marked “SS” for SuperSpeed. Some will look like the one shown in this example with "SS" and the...
Fri, 31 Mar, 2023 at 2:19 PM
Updated 7/13/2022 SafeConsole OnPrem and Cloud solutions were upgraded for the initial 0-day exploit (CVE-2021-44228) with the 5.9.3.92 release. Si...
Wed, 20 Aug, 2025 at 3:29 PM
Cause: Automount is disabled on the Windows 10 system. Solution: Verify the device is unlocked. Drives that are plugged in, yet have not been authent...
Tue, 14 Mar, 2023 at 1:01 PM
DataLocker products that use NAND for storage are great for backups that are maintained over the years, but NAND is in general not an archival-type medium. ...
Fri, 10 Jul, 2026 at 1:46 PM
DataLocker products are sold through authorized resellers. You should contact the reseller directly for their return instructions. Buying second-hand Da...
Wed, 20 Aug, 2025 at 3:28 PM
DataLocker drives can be part of a comprehensive backup strategy and are an ideal solution for local backup. In this article we will look at an example usin...
Wed, 6 Mar, 2024 at 2:15 PM
The following Knowledge Base Article explains how copied files from a MAC are reported in the SafeConsole Audit Logs. Background When files are copi...
Wed, 20 Aug, 2025 at 3:11 PM
This article will help you identify your DataLocker device and locate the serial number, which is essential for technical support, warranty verification, an...
Tue, 10 Jun, 2025 at 4:41 PM
Summary This article outlines DataLocker’s Product Life Cycle (PLC) Policy, including lifecycle definitions, support expectations, and guidance for mana...
Wed, 1 Apr, 2026 at 2:30 PM