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913-310-9088
Knowledge base
General Product Information
Product Information
23
BadUSB vs. DataLocker Encrypted Flash Drives
Allowing DataLocker Drives in Your Environment
I can't get my DataLocker to power on
Device Speeds
FIPS 140-2 Levels Explained
View all 23
Downloads
2
DataLocker Disk Formatter Utility
Device Firmware Updates
SafeConsole Management Service
SafeConsole (General)
79
Disaster recovery process for SafeConsole server
Setting up Group Admins - Best Practices
Licensing For Each Device Status
Forgot My Device Password
I get a 403 forbidden error when trying to access SafeConsole
View all 79
SafeConsole Policies
4
McAfee Anti-Malware Integration
Deny Access by GeoFence
New Feature To Device State Management Policy
Using ISPs in GeoFence and Trusted Zone
SafeConsole (On-Premise)
20
SafeConsole On-Prem Installation Guide
Move to AD users list after setting up SafeConsole in non-domain environment.
Enable debug logging for on your SafeConsole On-Prem
SafeConsole On-Prem Configurator cannot find my AD Security Groups
SafeConsole On-Prem Installation Checklist
View all 20
SafeConsole Ready Devices
7
Generate Debug Logging for Support Team
How To Reset a 4.x Device
How do I filter files for the built-in Anti-Malware protection?
What initiates self-destruct mode?
Locating the VID/PID and Serial Number of Your SafeConsole Device
View all 7
SafeConsole Install Troubleshooting
7
Sentry Proxy Detection and Network Issues
Graylog Quick Guide for SIEM Setup - SafeConsole
SafeConsole License Deactivation
What happens when my SafeConsole license expires?
How to use ZoneBuilder with write protection and CA signed Certificates
View all 7
ZoneBuilder
6
Defining a Trusted Zone
ZoneBuilder - Requiring certificates from own CA
Share a SafeConsole Ready Device with ZoneBuilder
How to use ZoneBuilder with write protection
Deploying ZoneBuilder Client Certificates
View all 6
PortBlocker
General
2
PortBlocker Resources
Configuring Windows Proxy for PortBlocker
Deployment
5
PortBlocker MSI Command Line Arguments
MSI Group Policy
PortBlocker deployment using PDQ Deploy
PortBlocker in Non-Persistent VDI
Deploy PortBlocker 2.1 for Mac through Jamf
SafeCrypt Managed
General
2
SafeCrypt - Quick Connect Guide
Creating a SafeCrypt Virtual Drive and Sync with Google Drive
Deployment
1
SafeCrypt - Mass Deployment Parameters
Unified Device Client 6.0+
General
10
How Do I Obtain A Connection Token?
Unlock Message for 6.3 Unified Client Devices
Unlocking v6.x Drives in Linux
How to Enable Management of a Sentry One Device
Drive mapping issue with Windows 10
View all 10
DataLocker Devices
Sentry ONE
1
Sentry ONE file allocation size
DataLocker DL4 FE/Sentry K350
5
DL4 FE - Update Guide
Creating a Windows Bootable K350 or DL4FE Managed by SafeConsole
Frequently Asked Questions About the K350
How To Format K350 Drives Larger than 32GB to FAT32
How To Recalibrate DL4 FE
H300/350
1
Windows error (39) while accessing H300/H350 Hard Drives
Sentry K300
5
Formatting your Sentry K300
How to Deploy Sentry K300 to SafeConsole
Upgrading Your Sentry K300
Disabling Windows Power Save for the K300
Creating a Bootable Windows K300
Release Notes
SafeConsole
10
SafeConsole 5.9 Release Notes
SafeConsole 5.8 Release Notes
SafeConsole 5.7 Release Notes
SafeConsole 5.6 Release Notes
SafeConsole 5.5 Release Notes
View all 10
PortBlocker
1
PortBlocker Release Notes
Unified Device Client 6.0+
1
Unified Client Release Notes
SafeCrypt
1
SafeCrypt Managed Release Notes
Devices
0
End of Life (EOL) Solutions
SafeCrypt Personal (EOL)
6
What operating systems does SafeCrypt currently support?
SafeCrypt Compatibilities
I moved my files to my SafeCrypt folder but I can still read all of my files. Why?
Special Characters not Working in SafeCrypt
OneDrive character limit.
View all 6
EncryptDisc - Self Encrypting Optical Media (EOL)
7
How to use DataLocker EncryptDisc - CD/DVD
EncryptDisc Troubleshooting
EncryptDisc Changelog
Can I burn and encrypt movies to be played with a DVD player?
Can EncryptDisc prevent users from copying the data from the disc?
View all 7
EMS General Information (EOL)
27
Can I access the Enterprise Admin Console without an IronKey device? (Applies to EMS v. 7.0 or Later)
Can you recover a lost password?
Windows continually wants to scan and fix files on the the PRIVATE_USB after unlocking
Sentry EMS - Adding the External Serial Number to EMS
IronKey Anti-Malware Scanner: Unable to connect to the Update Server
View all 27
H100 & H200 Hard Drives (EOL)
17
H100/H200 Management Code
H100/H200 Access is Blocked
H100/H200 Mac Compatibility
H100/H200 Drives Shows as "Locked"
H100/H200 Devices on Different Operating Systems
View all 17
EMS On-Premise (EOL)
12
Release Notes for IronKey EMS On-Premises 7.1.0.0
Connectivity to IronKey Enterprise Server: Error Code 28 or 56
"Internet download failure" error during an IronKey software update
Creating Certificates - Server and Issuer
What if my System Admin device is lost or corrupt?
View all 12
EMS Release Notes and Manuals (EOL)
2
IronKey EMS Cloud Release Notes
IronKey EMS On-Prem Release Notes
X200 Devices (EOL)
7
Windows (8, 8.1, 10), login software does not show a login button
Cannot Open Sentry in Windows 7 32-bit
How can an admin change the password on an IronKey X100/X200 Enterprise device?
Error (5028) when Recommissioning a Device or using Admin Tools.
D200 and S200 Enterprise Device Recommission
View all 7
EMS General Error Messages (EOL)
10
Windows error (1392) A Control Panel application error has occurred
Application error (3033) A Control Panel application error has occurred
"Application error (5020)"
How to fix IronKey "Network error (35)" or "Error Code: 35"
"DevCore error (36): Login failed"
View all 10
DL2/DL3/DL3FE (EOL)
37
What is the default password for my DL3, DL3FE, DL Enterprise (DL2)?
Set up an Administrator Password on the DL2(DataLocker Enterprise)
Strong Password Feature for DL3/DL3 FE
DL3/DL3 FE User Manual
DL3 Configurator
View all 37